Unit 1-Principles of communication in adult social care settings
Evidence 1 (1.1,1.2)
Effective communications is where a message is relayed and understood by both parties. Advice and information about effective communication can be found online and in care plans, communication is important in a social care setting as this lets both parties know exactly what is required and eases anxiety in the service users and lets the care worker know the persons need.
Evidence 2 (2.1,2.2,2.3,2.4)
Tina is profoundly deaf she can lip read but only if you speak slowly for her care planning i was informed that i would need to book an interpreter to be present at the time of the planning to sign what i was asking, while planning Tinas care we were able to establish that when the carers came in Tina would prefer to use picture/word cards to let the carers know what she wants and the carers were to use question cards to ask Tina what she wanted and they were to turn light on and off when they came in the room to alert her of their presence so that Tina didn’t need an interpreter there at all visits Tina stated that she liked the carers to still talk to her and could write things down if the question wasn’t on the cards. There are other ways that Tina was able to communicate things such as her body language, eye contact, touch and her gestures. It is important for Tina to know that she has been understood so she doesn’t get frustrated and continues to feel valued this could be done by speaking slowly in front of her so she can lip read or write down an acknowledgment or a touch or a smile even a nod of the head.
Communication methods can be ok for a person from one background but not for another these should be detailed in the care plan such as a person from an Italian background would be fine with hand gestures but a person from an Indian background would likely be taken back when English is not the spoken language a translator would need...
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